Refund Policy
This Refund Policy explains how refunds are handled on the Yoris platform to ensure fairness, transparency, and trust.
At Yoris Africa, we are committed to delivering a reliable and transparent experience across our fintech, logistics, and marketplace services. This policy outlines when and how refunds may be issued.
Refund Processing Time
All approved refunds will be processed within 48 hours from the time the refund request is successfully reviewed and confirmed.
Eligibility for Refund
Refunds may apply in the following cases:
- Failed or incomplete transactions
- Duplicate payments
- Incorrect or excess charges
- Approved product returns (subject to vendor-specific policies)
Refund Method
Approved refunds will be credited to:
- The original payment method used for the transaction, or
- The user’s Yoris Wallet, where applicable
Important Notes
- Refund timelines may vary depending on the user’s bank or payment provider
- Users may be required to provide transaction details for verification purposes
- Yoris reserves the right to decline refund requests that do not meet eligibility criteria
Contact for Refund Inquiries
For questions or concerns related to refunds, please contact us:
Email: info@yoris.africa
Phone: +234 906 906 4542