Privacy Policy
Your privacy matters to us. This policy explains how Yoris collects, uses, and protects your information across our platform.
This Privacy Policy describes how Yoris Africa collects, uses, discloses, and safeguards your information when you use our mobile app, website, fintech services, logistics services, marketplace features, and related products (collectively, the “Services”).
By using Yoris, you agree to the practices outlined in this policy.
1. Information We Collect
a. Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Profile details including avatar
- Government-issued ID (for KYC verification)
- Address details (city, state, country, postal code, address lines)
b. Financial Information
- Bank account details
- Card information (processed securely by third-party payment providers)
- Transaction history
- Wallet balance information
c. Device & Usage Information
- Device type and operating system
- IP address
- App usage data
- Log data and analytics
d. Location Data
We may collect location data to facilitate deliveries, improve logistics services, and prevent fraud.
2. How We Use Your Information
- Create and manage your account
- Process payments and transactions
- Provide logistics and delivery services
- Verify identity and meet compliance requirements
- Improve user experience and platform performance
- Send receipts, alerts, and service notifications
- Provide customer support
- Prevent fraud and unauthorized access
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal data.
- Payment processors for secure transactions
- Logistics partners for delivery fulfillment
- Identity verification providers
- Regulatory authorities when required by law
- Trusted service providers supporting our platform
All third parties are required to safeguard your information.
4. Data Security
- Encrypted data transmission
- Secure authentication (PIN, OTP, biometrics where applicable)
- Access controls and monitoring
- Secure servers and cloud infrastructure
While we implement strong safeguards, no system is completely secure. Users are responsible for protecting their login details.
5. Data Retention
- As long as your account remains active
- As required by financial and regulatory laws
- For fraud prevention and dispute resolution
You may request account deletion, subject to regulatory obligations.
6. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain data processing
- Withdraw consent where applicable
To exercise these rights, contact us at: support@yoris.africa
7. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to improve performance, enhance security, and understand user behavior. You can manage cookies through your browser settings.
8. Third-Party Links
Yoris may contain links to third-party websites or payment gateways. We are not responsible for their privacy practices.
9. Children’s Privacy
Yoris is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of Yoris signifies acceptance of the updated policy.